At Hair Shaka, we understand that plans can change. If you need to adjust your appointment, please let us know as soon as possible — it truly helps our team manage their schedules effectively.
Appointment Deposit
- A 25% appointment deposit is required for online bookings and first-time appointments. This ensures your spot is reserved and confirms your commitment.
Booking Cancellation Policy
- Our cancellation policy is designed to accommodate both our clients and our team. Appointments can be changed up to 48 hours before the scheduled time. Beyond that, the following charges will apply, which will be settled via the payment card used to book the appointment:
- Within 48 hours, or 2 business days: 25% of the appointment cost
- Within 24 hours, or 1 business day: 50% of the appointment cost
- No-show or same-day cancellation: 100% of the appointment cost
Running Late?
- If you’re running late, please contact us immediately. We’ll do our best to adjust your appointment to the remaining time available, helping you avoid any cancellation charges.
Why We Enforce These Policies
- Last-minute cancellations or no-shows mean we miss the opportunity to serve other clients on our waiting list and cannot fill that time slot. This affects our team and our business significantly.
Secure Payment Information
- We may contact you for your credit card information. Rest assured your details are kept in strict confidence as we adhere to PDPA policies and respects your privacy and security.
We appreciate your understanding and cooperation. Your consideration helps us provide the best possible service to all our clients.