Question 1

Is your salon pet-friendly?

Accepted Answer

Unfortunately, no. While we adore those cute little furkids of yours, some customers may not feel the same way.

Question 2

Can I bring my child/children?

Accepted Answer

We warmly welcome your child or children to our salon. To ensure a comfortable and relaxing experience for all our guests, we kindly ask that children are always accompanied by an adult in all areas of the salon. Thank you for your understanding and cooperation.

Question 3

What is your opening hours?

Accepted Answer

We are open 5 days a week, Mondays through Fridays, except on the first week of every month. See below for the full schedule.
 
Monday 9am - 6pm
Tuesday 9am - 8pm
Wednesday 9am - 6pm
Thursday 9am - 8pm
Friday 9am - 6pm
​Saturday: 9am - 5pm 
​
We are closed on every Sunday and Public Holidays.

Question 4

Are you accessible by public transport?

Accepted Answer

Yes, we're 4 mins by foot from either Maxwell or Tanjong Pagar MRT. You can also take buses 80 or 145 and alight at the Bef / Aft Craig Rd stops.

Question 5

How do I find your salon?

Accepted Answer

All maps, directions and contact details can be found in our Contact Us page.

Question 6

Do you have any "House Rules"?

Accepted Answer

Creating a Relaxing and Enjoyable Experience at Hair Shaka

At Hair Shaka, your comfort and relaxation are our top priorities. We want every visit to be a rejuvenating escape, so we've put together a few guidelines to enhance your experience.

Unplug and Unwind
To help create a peaceful atmosphere for everyone, we would appreciate it if you could set your mobile phones to silent during your visit. This allows you and our other guests to fully relax without interruptions.

Timely Appointments for Your Perfect Pampering
Each appointment is carefully scheduled to ensure you receive the time and attention you deserve. Arriving a little early not only helps us stay on track but also gives you a moment to unwind with a complimentary cup of tea or coffee before your treatment begins.

In Case You're Running Late
Life happens, and sometimes delays are unavoidable. If you arrive late, we'll make the most of the remaining time to provide the best possible service. Please understand that to respect everyone's schedule, we might need to adjust the length or nature of your appointment if another guest is booked immediately after you.

Thank you for helping us maintain a serene and timely environment at Hair Shaka. We look forward to pampering you soon!

Question 7

How far in advance should I make a booking?

Accepted Answer

We understand that scheduling your next hair appointment in advance can make your life a lot easier. Most of our guests love to book their next one or two visits before they leave the salon, ensuring they secure a time that suits them perfectly. Don’t worry if plans change — you can always reschedule if needed.

For added convenience, you can also book your appointments online or give us a call to check the availability of our talented stylists. We're here to make sure you get the perfect time slot for your next pampering session.

Question 8

How do I choose a stylist?

Accepted Answer

We invite you to explore our website to learn more about our talented team members and the wide range of services we offer. Each stylist's profile includes their unique specialties and pricing to help you choose the perfect match for your hair needs.

If you have any questions or need more personalised advice, please don’t hesitate to contact us. We're here to listen and learn about your hair, so we can provide the best recommendations and services just for you. We can't wait to hear from you and help you achieve your hair goals!

Question 9

Do you offer free hair advise?

Accepted Answer

At Hair Shaka, we believe in building connections and ensuring you feel completely confident in choosing us. That’s why we invite you to book a complimentary chat with one of our talented stylists.

Get to Know Us
We want you to have the opportunity to meet our team, ask questions, and receive valuable advice tailored to your hair needs. This friendly conversation is designed to help you decide if we are the perfect match for your style and expectations.

No Obligations
We understand that finding the right stylist is a personal decision. This consultation comes with no pressure or obligation to book an appointment. It's simply a chance for you to explore your options and feel comfortable with your choice.

Book your free consultation today and take the first step towards a hair experience you'll love!

Question 10

How do you price your services?

Accepted Answer

At Hair Shaka, we believe in celebrating the individuality of each guest that walks through our doors. That's why we've implemented a tiered price system that reflects the diverse talents and experiences of our stylists.

Finding Your Perfect Fit
Our tiered pricing structure allows you to choose the stylist whose expertise, experience, and style align perfectly with your vision. Whether you're seeking a seasoned pro or a rising talent, we have options to suit every preference and budget.

A Personalised Experience
We understand that each guest has their own set of desires and expectations. Our personalised approach to pricing ensures that you receive a service tailored specifically to your needs, aspirations, and budget. It's our commitment to fairness, simplicity, and transparency in every aspect of our service.

Empowering Creativity
By breaking away from the conventional 'one size fits all' model, we empower our stylists to unleash their creativity and expertise without constraints. This means you receive not only exceptional service but also innovative and personalised solutions that truly reflect your style and personality.

At Hair Shaka, your journey to beauty is as unique as you are. Experience the difference of personalised pricing and let us bring your vision to life, one stylish step at a time.

Question 11

Why do I need a consultation in order to book a colour service?

Accepted Answer

At Hair Shaka, we believe in crafting personalised experiences that cater to your unique needs and desires. We require a consultation before booking your colour service as it's all about ensuring you receive the best possible outcome tailored just for you.

Tailored Time and Pricing
By meeting with one of our experienced colour specialists, we can accurately gauge the time needed for your appointment and provide a precise cost estimate. This ensures that your visit is efficient and transparent, with no surprises along the way.

Assessing Possibilities for Perfect Results
Your hair is as unique as you are, and our consultation allows us to thoroughly assess its condition and characteristics. Through careful examination, we can determine the best approach to achieve your desired look. Whether you're dreaming of a subtle enhancement or a bold transformation, we'll work together to make it a reality.

Choosing a consultation at Hair Shaka isn't just about booking an appointment — it's about embarking on a journey towards vibrant, beautiful hair that reflects your individual style and personality.

Ready to discover the endless possibilities? Schedule your consultation today and let's create something truly magical together!

Question 12

What if I don't like my hair?

Accepted Answer

At Hair Shaka, your happiness with your hair is paramount to us. If for any reason you're not entirely satisfied with your hairstyle, we encourage you to communicate openly with your stylist or any member of our team.

Our Promise to You
We are committed to making sure you leave our salon feeling confident and delighted with your hair. If there's anything about your hairstyle that you're not pleased with, please don't hesitate to bring it to our attention. We will go above and beyond to address your concerns and make any necessary adjustments until you are completely satisfied with the result.

Your Satisfaction is Our Priority
Your feedback is invaluable to us. We strive to exceed your expectations and provide a hairstyle that truly reflects your vision and personality. By sharing your thoughts with us, you enable us to continually improve and tailor our services to meet your needs. We also provide you a window of 2 weeks to get back to us if you're unhappy with the results so you can pop by for us to have a look and fix it if necessary at no extra charge!

A Partnership in Beauty
At Hair Shaka, we view each client-stylist interaction as a collaborative journey towards achieving your hair goals. Rest assured, we are here to listen, understand, and work alongside you to ensure your hair dreams become a reality.

Your satisfaction is not just our goal; it's our passion. Let's work together to create the hair you've always dreamed of.

Question 13

Do you offer refunds?

Accepted Answer

Our Commitment to Your Satisfaction at Hair Shaka

Your happiness with our services and products is paramount to us at Hair Shaka. Here's how we handle refunds with care:

Hair Services
While we typically do not offer refunds on hair services, your satisfaction is our priority. If you're not delighted with your hair, please let us know immediately. We're dedicated to making it right and ensuring you leave feeling confident and beautiful.

Product Refunds
If a product you purchased doesn't meet your expectations, we're happy to assist. Simply bring your receipt, and we'll gladly offer a refund. Even if you've used the product, we understand that finding the perfect match is essential. We're delighted to exchange it for something more suitable to meet your needs.

At Hair Shaka, we're not just about hair – we're about your happiness and confidence. Reach out to us with any concerns, and let us continue to serve you with excellence.

Question 14

What payment methods do you collect in the salon?

Accepted Answer

We accept all major credit cards. However, a 3.7% additional charge will be incurred for American Express, so we do recommend using NETS (contactless debit) or PayNow.

Question 15

What is your cancellation policy?

Accepted Answer

At Hair Shaka, we understand that plans can change. If you need to adjust your appointment, please let us know as soon as possible — it truly helps our team manage their schedules effectively. The following applies only for first timers who use our Online Booking for now.

Appointment Deposit
   - A 25% appointment deposit is required for online bookings and first-time appointments. This ensures your spot is reserved and confirms your commitment.

Booking Cancellation Policy
   - Our cancellation policy is designed to accommodate both our clients and our team. Appointments can be changed up to 48 hours before the scheduled time. Beyond that, the following charges will apply, which will be settled via the payment card used to book the appointment:

- Within 48 hours, or 2 business days: 25% of the appointment cost
      - Within 24 hours, or 1 business day: 50% of the appointment cost
      - No-show or same-day cancellation: 100% of the appointment cost

Running Late?
   - If you’re running late, please contact us immediately. We’ll do our best to adjust your appointment to the remaining time available, helping you avoid any cancellation charges.

Why We Enforce These Policies
   - Last-minute cancellations or no-shows mean we miss the opportunity to serve other clients on our waiting list and cannot fill that time slot. This affects our team and our business significantly.

Secure Payment Information
   - Card details are securely held by our payment provider to manage future appointments. These details are protected with the highest compliance. Our team has no access to your payment information.

We appreciate your understanding and cooperation. Your consideration helps us provide the best possible service to all our clients.

Question 16

Why might we refuse service at Hair Shaka?

Accepted Answer

At Hair Shaka, our goal is to offer exceptional service and ensure every client feels valued and cared for. However, in certain rare situations, we reserve the right to refuse service if it is in the best interest of everyone involved. We always handle such matters with politeness and transparency.

Reasons we may refuse a service:

1. Service Request Outside Our Expertise:
If a client requests a service that we don't provide, don't specialise in, or feel uncomfortable performing — such as if the condition of the hair isn't suitable for the desired service — we may need to decline. We believe in delivering only the highest quality of work.
2. Repeated No-Shows:
We understand that life happens and sometimes appointments are missed. However, if a client consistently fails to show up for their scheduled appointments, it impacts our business and affects other clients who need our services. In such cases, we may decide to refuse future bookings.
3. Consistent Unhappiness with Service:
Our team strives to make every client happy, but if someone repeatedly expresses dissatisfaction despite our best efforts, it may be a sign that we are not the best fit for their needs. We will honestly communicate this and may suggest finding another stylist to ensure they receive the experience they deserve.
4. Discrimination, Abuse, or Harassment:
We maintain a safe and respectful environment for both our clients and staff. Any form of discrimination, abuse, harassment, or violence towards our employees or other clients will not be tolerated, and we will refuse service to anyone exhibiting such behaviour.

At Hair Shaka, we cherish our relationship with each client and aim to create a welcoming and positive atmosphere. Thank you for your understanding and support.

Question 17

Creating a safe environment at Hair Shaka: Our zero-tolerance policy

Accepted Answer

At Hair Shaka, we prioritise the safety and well-being of everyone in our salons and workplace. We maintain a 'zero tolerance' stance towards any form of discrimination, abuse, harassment, or violence. Your comfort and safety are paramount to us.

Our Commitment:

1. Zero Tolerance Policy:
Hair Shaka has a strict zero tolerance policy towards discrimination, abuse, harassment, and violence in any form. We believe in fostering an environment of respect and inclusivity for all.
2. Unacceptable Behavior:
Instances of verbal abuse, physical abuse, threats, harassment, or violence will not be tolerated under any circumstances. Such behaviour undermines our values and disrupts the safe space we strive to maintain.
3. Reporting and Investigation:
Any incidents of unacceptable behaviour will be promptly reported and thoroughly investigated. We take every complaint seriously and ensure appropriate action is taken to address the issue.

At Hair Shaka, we are committed to creating a safe and welcoming environment for everyone. Your cooperation in upholding our zero tolerance policy is greatly appreciated. Together, we can ensure that our salon remains a place of comfort, respect, and positivity.

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